Legal

The verification process typically takes a short amount of time. Around 95% of applications are reviewed and processed within an hour. However, some applications may require more time due to the complexity of the verification process.

The requirement to provide proof of address serves the purpose of ensuring that individuals engaging in financial activities are legitimate residents of the respective country or jurisdiction where those activities are conducted. This measure helps maintain the integrity of financial transactions.

If you've recently moved and haven't updated your proof of address, you can submit alternative documents as proof. Acceptable alternatives may include a rental agreement, a letter from your landlord confirming your new address, or an affidavit validating your recent change of address.

If your proof of address does not pass verification for any reason, you have options. You can try submitting a clearer scan of the document for a reevaluation. Alternatively, you may provide a second government-issued ID as an alternative means to successfully complete the verification process.

You should update your personal details whenever there is a change in your information. Additionally, we may periodically require you to confirm your personal information as part of our ongoing regulatory obligations to ensure that your details remain complete, current, and accurate.

In certain situations, we may need to implement additional verification steps. This could include requesting supplementary documents, proof of address, selfies, or performing biometric face scans to ensure the highest level of security and compliance.

No, the information and document requirements can vary from country to country. These differences are dictated by the laws and regulations of each nation, which govern access to specific information and verification processes.

Absolutely! We prioritise the security of your personal information. We have dedicated measures in place to securely store client data, invest in cutting-edge technology, and provide comprehensive staff training to maintain the highest levels of security and confidentiality. Your privacy and data protection are paramount to us.