FAQs – Fusion Markets-Public

About Fusion Markets

    When did you start your operations and who founded Fusion Markets?

    Fusion was founded in November 2017 and launched trading for clients in June 2019. It is 100% owned and operated by veterans from the Australian forex industry. Please click here for more information.

    Where are you based?

    We currently have our head office in Melbourne, Australia. More offices around the world will be opening soon as we continue to expand.

    Can I visit your office?

    Yes, definitely! You are very welcome to visit our office located at Level 7, 222 Exhibition Street, Melbourne.

    Why should I open an account with Fusion?

    In as few words as possible, our mission is to have the lowest trading costs in the industry, offer fee-free funding options, expert support and world-class technology to help you succeed in the markets.

    Is Fusion Markets licensed or regulated?

    Yes. Fusion Markets is a Trading Name, and Corporate Authorised Representative of Gleneagle Asset Management (GAML), which is regulated by the Australian Securities and Investments Commission (ASIC) #226199.

    Who is Gleneagle Asset Management?

    Gleneagle Asset Management is a subsidiary of Gleneagle Securities. Founded in 2010, Gleneagle is an institutional provider in the financial markets offering services such as asset management, corporate advisory and more. By working with Gleneagle, we’re able to utilise their strong relationships with liquidity providers to lower costs for all our traders.

    How many products do you offer?

    Fusion Markets offers over 120 different financial products including currencies, CFDs on indices, futures, commodities and more. Click here to see the full list of our products.

    Can I become a partner of yours?

    We have several partnership programs that you choose, depending on which one suits you well. We have Introducing brokers, Affiliate program and Refer a friend.


    Refer a friend - Ideal for traders who wish to refer friends or other interested traders.

    IB Partner - designed for those who want an ongoing commission for clients that they refer to Fusion.

    Affiliate program - Ideal for affiliate networks, email marketers, media buyers, website publishers and social media influencers


    To know more about this, click here.

Account Opening Questions

    How can I open an account with Fusion Markets?

    Opening an account with us is easy. Just enter your details on this link, upload one government photo ID (e.g. passport, drivers licence) and a recent proof of address (utility bill or bank statement) that matches your application, and you should be all set to be approved by our accounts team.

    How do I create a demo account on Fusion Client Hub?

    If you haven’t created an account with Fusion yet. Go to the Fusion Client Hub by clicking this link 

    Enter your details, choose your account type and then upload your ID documents and create a demo account. Please see the short video for your reference: https://d.pr/v/CNfVqh

    Do you accept applications from a Company, Corporate, Trust, etc?

    Yes, we do. Just sign up here and send the complete requirements, as shown below.


    • Documents that you need to provide to open a company/corporate account.
      • Certificate of Incorporation. 
      • Article of Association. 
      • Proof of address from the company registered address and the List of members/directors/shareholders. 
      • All members/directors/shareholders need to provide proof of ID and proof of address documents also. 
      • LEI number if needed 

    • To sign up as a Company’s trustee:
      • Certificate of Incorporation 
      • Article of Association 
      • The List of members/directors/shareholders 
      • Trust Deed 
      • Finally, all members/directors/shareholders need to provide proof of ID and proof of address documents also. 

    • Documents that you need provide to open an account with your superannuation funds.
      • Full Copy of Trust deed. 
      • ID and Address documents for Trustees and Beneficiaries and if the company is the trustee. 
      • ASIC extract and certificate of incorporation is required.

    What are the requirements for the MAM/PAM account application?

    For you to apply for a MAM/PAM account, you must have the below requirements. The trader can only earn a performance fee/ management fee. There is no IB’s or commission payouts allowed.

    • $5000 minimum non-negotiable minimum deposit per slave account 
    • Three funded slave accounts 
    • At least three months of a track record to show the system is profitable. This can be from another broker. 
    • The manager needs to trade with us for at least one month, with similar performance to the track record shown
    • A trader needs to be licensed in this type of activity regulated in his/her country.

    Which countries do you not accept?

    Fusion Markets is open to most clients. However, currently we do not to take clients from Burma, Côte d’Ivoire, Democratic People's Republic of North Korea, Democratic Republic of the Congo, Eritrea, Former Federal Republic of Yugoslavia, Ghana, Iran, Iraq, Lebanon, Liberia, Libya, Japan, New Zealand, United States of America, Somalia, Sudan, Syria, and Zimbabwe. 

Withdrawal and Deposit Process

    How much is your minimum deposit?

    True to our mission of putting you first, there is no minimum amount to deposit. We believe that you should start with what you feel most comfortable. However, on average, most clients fund with $1500 and above.

    How much is the maximum deposit?

    You can fund as much as you like, but when using a Visa or Mastercard, we recommend a maximum of AUD 25,000 or equivalent at a time to reduce rejections from Visa or Mastercard.

    Is there a charge to fund my account?

    We do not charge fees on funding your account if you fund with Visa or Mastercard.


    If funding with a bank wire, transfers from Australia to our Australian account also incur no fees. 


    If you are transferring from an international bank account to our Australian trust account, the fees will likely be USD $20-$30. Please note that at certain banks, they may use what is called an “intermediary bank” (which Fusion has no control over) which charge their own fees for forwarding the funds to us. We apologise, but Fusion is not responsible for these fees should they be charged.

    What are your modes of payment/deposit?

    We strive to provide our clients with the best service we can by offering different kinds of payment methods. We offer the ability to fund via credit or debit card-Visa or MasterCard (fee-free) or bank wire. If you are from Thailand, Malaysia, Indonesia, and Vietnam, you can also use our local bank transfer method.

    What are the details for bank wire?

    You can find the full information within your Fusion Client Hub, however, please see the below table for quick reference.


    AUDGBPUSDEURSGDJPY
    Account NameGAML Fusion Markets AUD Trust AccountGAML Fusion Markets GBP Trust AccountGAML Fusion Markets USD Trust AccountGAML Fusion Markets EUR Trust AccountGAML Fusion Markets SGD Trust AccountGAML Fusion Markets JPY Trust Account
    Account Name IBAN967932034703041170034702211959034705033449034760004851034740003237
    Bank NameWestpac
    Bank Address275 Kent Street, Sydney NSW 2000 Australia
    Swift CodeWPACAU2S
    Branch No./BSB032 002
    ReferenceYour MT4 Log-in

    What is a BSB?

    A BSB (Bank-State-Branch) is a six-digit number that identifies banks and branches across Australia. It does not apply to international accounts. You will need to provide information such as IBAN, Swift Code and more. You can find out what information you need within our Fusion Client Hub.

    How long will it take for my deposit be posted on my account?

    If you fund using Visa or Mastercard, your deposit should be credited to your account instantly if the deposit made within but If using a bank wire internationally to Australia, the average is 2-3 business days. However, depending on which country you’re depositing from, the process can typically take up to 5 business days.

    How do I transfer funds between two trading accounts?

    To transfer between trading accounts, simply login to your Fusion Hub and on the left-hand side menu, select ‘payments’ then ‘transfers’ and follow the prompts. Please see link on how to do it: https://d.pr/v/cqX5Vg

    How do I withdraw funds? Are there any restrictions?

    To withdraw your funds, log in to the fusion hub and go to the “Payment” tab located on the left-hand side, then choose the method you would like to use. Please see the short video below for your reference.

    https://d.pr/v/YW0HrF 


    There are no restrictions on withdrawals. You can withdraw anytime you wish. Depending on the method that you used to fund your account, funds will be returned or ‘matched’ to this method first.


    For example, if you funded $1000 via Visa, just like any purchase, we will need to refund the $1000 back to your card. If you funded with bank wire, we would need to send funds back to your bank account. Or if ever you funded via card and wants to withdraw to your bank, we will return the deposited amount first to your card and whatever excess will be transferred to your bank.

    How long does it take to withdraw from my account?

    All withdrawals received by 11 am AEDT are processed on the same day. If we receive your request after 11 am AEDT, we will process it the next business day. You should receive your funds within 1-5 business days for credit and debit cards depending on the card provider and 2-5 business days for bank wires.

    How to withdraw if expired or lost credit card?

    We will need to confirm that your card was lost so we will need confirmation from your bank (for example, a letter confirming this). We will also need a bank statement dated within the last three months displaying your name, address and account number for the account that you wish to nominate for your withdrawal. Once you have all the document, please send it to us at help@fusionmarkets.com

    Can I withdraw while I have trading positions open on my account?

    When withdrawing funds from your live account, you will need to take extreme care so as not to withdraw too much that you trigger a margin call or automatic stop out on your account. Please note that managing your risk and margin levels are your responsibility, and we are unable to restore any closed positions if you do so.

    Can I deposit or withdraw from/to a third party?

    We can only accept deposits or withdraw funds from an account that matches the account holder’s name.

    What currencies can I deposit with/have my trading account denominated?

    We offer most major currencies such as AUD, EUR, GBP, JPY, SGD, and USD for you to deposit with and trade with.

Trading Questions

    How much is your commission?

    We have Australia’s lowest advertised forex commissions, starting with USD 4.50 per 1 standard lot or equivalent. Please follow this link for more details.


    Please see the commission table below:


    CurrencyCommission (round turn)
    AUD$4.50
    USD$4.50
    EUR€4.05
    GBP£3.55
    CHFCHF4.45
    SGD$6.20
    NZDNZD$6.90
    HKDHK$35.30
    CAD$6.00
    JPY¥495.00

    What are your minimum and maximum leverage?

    For Forex & Metals, 20:1 to 500:1. 

    For CFDs, the maximum is 100:1. 

    For Cryptocurrencies, the maximum is 1:5. 

    What is the minimum trade size?

    The minimum trade size will depend on the product that you’re trying to trade. For currency pairs, metals and other commodities, the minimum is 0.01 (often 10c per pip). For indices and everything else, the minimum trade size is 1.0 (often $1 per big point).


    Please be aware that different products have different notional values. We advise you to place trades on a demo account to familiarise yourself with these different trade sizes.

    What is the maximum lot size I can trade with you?

    The maximum lot size that you can trade is 100 lots. However, we recommend you get the best execution on up to 50 lots because exceeding that can result in unnecessary slippage. If you are a high-volume trader, we can set up customised liquidity feeds so that you can trade bigger volumes. Please contact us for more information.

    How many orders can I have open at once?

    You can have as many as 200 orders open at any time. This number also includes any pending orders you have at any time. This is limited to 200 to ensure that our servers are performing at their highest level.

    What is a Stop Loss and Take Profit?

    A Take profit (TP) is an order that you tell or send to your broker, informing them to close your position or trade when the price reaches a specified price level in profit. Stop-loss is a trade order to sell a currency when the price reaches or falls below the specified price. This is used to limit loss, usually when the trader cannot actively monitor the price.

    What does “volume” on MT4 Mean?

    Volume on MT4 is the size of the trade you wish to place. For example, when trading currencies most orders of 1.0 will equate to roughly $10 per pip whereas 1.0 on indices it can mean $1 per point.

    What are swaps? How do you calculate them?

    A swap rate in currencies is simply an overnight finance cost that is either received or paid on positions held overnight. They are calculated by our prime broker and liquidity providers and based on current market conditions and risk analysis. It is worth noting that Fusion Markets does not have any control over these rates but strives to only work with providers with the most competitive rates.

    Do you offer ‘’Swap-Free’’ or Islamic Accounts?

    Unfortunately, we do not offer Islamic accounts or "Swap-Free" accounts for now. We are constantly looking to provide value to our clients so if we launch this; we will be sure to let our clients know.

    What is the difference between the Classic and The ECN Account?

    The difference between The ECN And Classic is the cost of the account. One is where spreads start from 0.0 pips (ZERO spread) + USD 4.50 commission (The ECN). The other is The Classic Account where the commission is included in the spread. ECN total cost to trade is roughly around 0.5 pips, whereas the classic is about 0.9 with all costs included.

    How is your spread being calculated on an ECN account?

    Our spreads vary depending on the current market price of each currency pair. Please click this link to see the average spread for each currency, indices and more.

    How is your spread being calculated on a Classic account?

    Our average spreads on a classic account for, e.g. on this currency: EURUSD the Average spread is 0.92(commissions included). 


    Note: The average spreads on our products list are for ECN account. To get the Average spreads for your classic account to add the spread rate listed on our product list then add it to .8 

    E.g. EURUSD Spreads for ECN is 0.12 +.8= 0.92

    I chose The Classic Account. Can I change to The ECN later?

    Yes, you may change from a Classic to a ZERO account. Just send us a request at help@fusionmarkets.com, and we will change it for you.

    Why do you call your account “The ECN”?

    The account is called “The ECN” because the spreads start have no mark-up and start from zero pips. This account mimics the experience of an ECN platform/the underlying interbank market. It is designed to be a premium account except without the extra requirements of a minimum deposit or minimum trading volume.

    Do you allow hedging on the platform?

    Yes, Fusion markets allow hedging. In the context of MT4 trading, “hedging” refers to where you can buy and sell the same product at the same time. e.g. short USDJPY long USDJPY at the same time.

    Do you use client’s money for hedging?

    No, we do not use our client's money for hedging. We are a broker that is regulated by ASIC, and we follow client money rules regarding what we can do with our client's money. It is a strict implementation that we abide by in separating our client's trust from our own company's funds and do not use this for hedging our client’s trades.

    Do you offer copy trading?

    Unfortunately, we don't offer that kind of service yet. However, we can suggest some companies you can use if you want others to copy your trades via an EA.

MT4 Questions

    How do I install MT4 for Windows?

    Please see a short video to guide you on how to install MT4 for Windows: https://d.pr/v/crA6r8

    How do I install MT4 Mobile?

    Please see a short video to guide you on how to install MT4 for mobile application.


    For Android: https://d.pr/v/nF5cK7


    For iOS: https://d.pr/v/gZ8WqH

    How do I reset my MT4 password?

    Please follow the steps below on how to reset your mt4 password: 


    Via MT4 

    • Click on ‘Tools’ in the main toolbar, then select ‘Options’
    • On the new panel select the ‘Server’ tab
    • Make sure the login and master password are filled in and press the change button
    • You will be prompted to enter your current password and new password twice
    • You can also choose to change either the Master or Investor password (read-only)
    • Click the ‘Ok’ button 

    Please see a short video for your reference: https://d.pr/v/cDP9G9


    Via Fusion hub 

    • Log in by clicking this link 
    • Go to ‘Account’ choose either Demo or Live 
    • Click the ‘Pen’ icon then you will see the ‘Change account password.’ 
    • Then click ‘Submit changes”. You’re all set up. 

    Please see a short video for your reference: https://d.pr/v/auh2A1

    How do I install an Expert Advisor?

    If you’d like to take advantage of an Expert Advisor for automated or algorithmic trading, follow these steps: 

    • Open Fusion Markets’ MT4 platform 
    • Select ‘File’ from the main menu 
    • Click on ‘Open Data Folder’ to bring up a new folder panel 
    • Select the ‘MQL4’ folder, followed by the ‘Experts’ file 
    • Once you have downloaded your EA, drag and drop the EA file(s) into this folder 
    • Restart MetaTrader 4 and reopen it. 

    How do I make changes on my profile/personal details or application?

    Log in to your account in Fusion Hub. Edit your details then click “Save”. If your account has already been verified and approved, you won’t be able to change it yourself. To change it, you must verify your security question and provide the details that you want us to change, along with supporting documentation.

    How do I create a demo account within the Fusion Client Hub?

    If you haven’t created an account with Fusion yet? Please follow the steps below: 

    Go to the Fusion Client Hub by clicking this link 

    Enter your details, choose your account type and then upload your ID documents.

    Why do I get the message “invalid account”?

    The most common reason for this was an incorrect login or password. If you have forgotten your password, please check your original welcome email to Fusion Markets or create a unique password on your fusion account. Please ensure you’re selecting the ‘live’ server or ‘demo’ if logging in on a demo account.


    Are you trading on a demo account?


    Please also be aware that demo accounts expire after 30 days unless you have contacted support for an unlimited length account (live account holders only).

    Where do I find my login details for the demo/live account?

    You can find your demo or live account login information in the email that we have sent you after you’ve created it. Once you log in to your new demo account, you can then find the information has been copied into “Mailbox” Tab on your terminal tools inside the “New account registration” email. Please see below screenshot for your reference.


    Opened Mailbox tab at bottom menu

    What does “Account is disabled” mean?

    If you see an ‘account disabled’ message, please contact help@fusionmarkets.com

    How do I log in to the Fusion MetaTrader 4 platform/terminal?

    Once the MT4 platform is installed, click on ‘File’ located on the upper left-hand corner then choose ‘log in to trade account’, enter your login details and password. Make sure to choose the correct server (Fusion Markets-Demo or Fusion Markets-Live), and you will be ready to trade.

    I have a problem logging into the WebTrader MT4 platform.

    First, we would like to know if you are receiving an error message (you should see a message down the bottom right-hand corner, e.g. “No connection” or “Invalid account”.


    If you don’t see any error message, please follow the below troubleshooting exercises:


    1. Make sure that you are entering the correct login and password. While it may seem obvious, if you are copying and pasting it directly from your email, please ensure you have not left a space or gap at the end. Please also ensure you’re selecting the ‘live’ or demo server correctly.

    2. We suggest that you clear cache and cookies to allow your browser to function more efficiently this may solve problems with web sites or browser. 

    3. If possible, please try a different browser. E.g. Firefox, Edge, Chrome.

    If you’re still having trouble, please contact us for further assistance.


    To help you as quickly as possible, please send us which Browser you’re using, whether it is a demo or live account, any screenshots or videos and any additional information that you think would be helpful.

    Why are the new order button and other tools greyed out?

    The most common cause why the “new order” button and other tools are greyed out is because you may have logged in using your read-only/”investor” password. This password does not allow you to place trades or do anything but monitor the account. It is usually given to a third party (investors) to access your account in read-only mode, which means trading is not allowed.


    Please ensure you’ve logged in using the trading password or what we call the “master password” found on your welcome email. If you’re still having problems, please send a screenshot of the error, and we can investigate the issue further. 

    What does the error “Waiting for update” mean?

    When launching the terminal for the first time, you may see the ‘Waiting for update’ notification across your platforms’ charts. This means that the trading terminal is waiting for quotes to be transmitted. For the terminal to start receiving quotes, you need to hold down and drag and drop a product from the instrument list onto a chart.


    You should also make sure that you are connected to the platform and have entered the correct login detail, password and server. Please contact us if the issue persists.

    What does “Trade Context is busy” mean?

    This issue generally occurs if the platform has received an order already and has not been executed yet or the trading server hasn’t received it due to connection issues with your internet. Try closing the platform and re-opening it again or contacting us via help@fusionmarkets.com if the problem persists.

    What is the time zone shown in the MT4 Terminal

    The Fusion Markets platform currently operates using ‘New York Close’ charts, which is GMT+2.

    How do I get a statement of my trading?

    To get a statement of your trading history, log in to the MT4, and down the bottom of your terminal click on the tab labelled ‘Account History’. Within this tab, right-click in the middle and select the desired historical period, e.g. “1 July 2018 – 30 June 2019”. You can then download your history by choosing ‘Save a detailed report’ first and download.


    Please see a short video for your reference: https://d.pr/v/zzcdbi

    How do I see all your trading products in my MT4 Market Watch?

    To view all of Fusion’s products, please right click on a product within the ‘market watch’ window and select ‘show all’. This will then allow all products to be shown within your terminal.

    Can I use MT4 on my MAC?

    Yes, you can download it from our website here

    What if I have lost internet connection, or the system goes down?

    Fusion Markets invests large amounts into our trading infrastructure and its stability. However, as with any technology, there is always the possibility of system errors or failures with these connections. We recommend that all traders have a back-up plan with their trading, such as installing the mobile or tablet app or installing the platform on another computer with a separate internet connection.  


    If the trading platform loses connection as a result of Fusion Markets or its technology providers suffering an outage (and you wish to trade), please contact us immediately. We will request some information from you such and will do our best to honour the prices at the time when the system connection is restored.

    What does OHLC stand for/mean?

    OHLC stands for Open–High-Low-Close. This type of chart is used to display trading products over time. Each vertical line on the chart shows the price range (the highest and lowest prices) over one unit of time. 


    Please see below where you can find OHLC on MT4:


    OHLC parameters on MT$ interface

    Why can’t I see the toolbar?

    If these options are not visible, click on ‘View’, then ‘Toolbars’ and make sure the ‘Line Studies’ option is ticked.


    Toolbars application menu

    How do I use a trailing stop?

    To place a Trailing Stop on open trade, right-click on the trade, select Trailing Stop, then select a distance or choose a custom amount. For reference, one pip is equal to 10 points. 


    Please note. However, that trailing stops do not sit on our trading servers. This means that (like an expert advisor listed above) your platform will need to be open and constantly connected to the internet for them to be triggered.


    Trailing stop application menu

    What is a margin call?

    A margin call refers to when a trader no longer has any usable/free margin. In other words, the account needs more funding or for positions to be reduced or closed. If your margin level reaches 90%, you will officially be in a margin call, and at 20% of free margin, the MT4 platform will attempt to automatically stop out your position/s to avoid any negative balances.  


    Please be aware that the trader bears all responsibility for margin calls and managing the funds in your account. While we will attempt to contact you to deposit more funds, we can’t guarantee we will be able to.

    What is the safest way to keep out of margin call?

    Always take extreme care to have enough equity and margin in your live account and maintain a healthy surplus of funds. Markets can move very quickly, and as a trader, you should prepare for any extreme market movements that may occur on any open positions.

    What is the difference between buy stops, buy limits, sell stops and sell limits?

    "Buy Stop” - is a pending buy order whereby the entry price is currently above the market price at the time. For example, let’s assume the EUR/USD current price is 1.1000. Moreover, you want to buy EUR/USD if the price goes higher and reaches 1.1015. Therefore, 

    you have to set a buy stop order at 1.1015. 


    Now if you place a buy pending order below the market price, that order is known as a “Buy Limit”

    For example, EUR/USD current price is 1.1000. Moreover, you want to buy EUR/USD if the price goes lower and reaches 1.0980. Therefore, you have to set a buy limit order at 1.0980. 


    The Difference between Sell Stop and Sell Limit? 

    Sell Limit is a sell pending order that you place above the market price. For example, the EUR/USD current price is 1.1000. Moreover, you want to sell EUR/USD if the price goes higher and reaches 1.1015. Therefore, you have to set a sell limit order with an entry at 1.1015. 


    If you place a sell pending order below the market price, that order is known as “Sell Stop”. 

    For example, EUR/USD’s current price is 1.1000. Moreover, you want to sell EUR/USD if the price goes lower and reaches 1.0980. Therefore, you have to set a sell stop order at 1.0980

    How do I enable one-click trading?

    On your MT4 platform, Go to “Tools” located on the upper right-hand side of your screen and click “Options.” From there, choose “Trade” and tick the “One-Click Trading” box if you want to enable it.

    What is the exposure tab on MT4?

    The Exposure tab contains summary information about the state of all your assets by all open positions on your trading accounts. To know more about it, click this link.

    What’s the difference between templates and profiles?

    An MT4 profile differs from an MT4 template in that a profile is an entire layout including every single chart you have open, while a template is what is on the one specific chart. To further know more about it please refer to this link

    How do I do a “close by” trade or “partial close” trade?

    Partial close is used to close a portion of your trade to secure some level of profit no matter what could happen later. To do this, double click your order to modify the “Volume” to your desire lot size then close the trade and click ok. Please see the video clip for your reference. https://d.pr/v/GRhoUp

    What VPS do you recommend?

    Fusion Markets clients can sign up to a discounted MT4 Forex VPS Hosting Service from recommended third party providers. A VPS will allow your trades to be connected 24/7 on a virtual machine. This ensures traders are never interrupted by connectivity issues. 


    New York City Servers - Click the link to save 25% each month on a Fusion Markets VPS service. 


    FXVM - Click the link to get 20% off a Fusion Markets FXVM VPS 

General Information

    Can I have someone manage my money?

    Through our partners, Fusion allows managed accounts. However, for various reasons, we cannot recommend any particular company or trader and advise you to do your research.

    How does your Refer-a-Friend program work?

    Sign up here and once you obtain your unique link, send it to your friend/friends for them to use in signing up. We will deposit $150 each into you and your friend's trading account (Terms and Conditions apply).

    How does your Introducing Broker program work?

    You need to have five or more existing clients to be qualified. To check for more information and to sign up, click here. Once the application is submitted, our CEO will contact you to discuss more details.

    Do you offer negative balance protection?

    No, we do not. The reason why is that, unfortunately, there is no such thing as negative balance protection in the underlying interbank forex market. Fusion (and you as our client) are exposed to the risk that the positions can’t be closed fast enough, and at the desired price. Losses can occur for both Fusion and you as the client; therefore, we can’t guarantee that they never happen. We can however advise how to reduce their chances of occurring to you. We never want our clients facing a negative balance; please take great caution using leverage on products that are exposed to risks of negative balances, particularly indices, metals and illiquid currency pairs.

    Do you allow scalping?

    Yes, you can enter trades and exit them as quickly as you would like with no restrictions on-hold time or where you set your stop loss or take profit.

    What is Balance, equity, margin, free margin and margin level mean?

    Balance - the value of your account before considering any current open positions. 

    Equity - This would be the current value of your account if all current positions were closed.

    Margin - The amount of money you need to have, and maintain, in your account to cover any open positions. 

    Free Margin - The difference between your Equity and the Margin amount above.

    Margin Level - This is the ratio of Equity to Margin, calculated by the following formula:  
    (Equity / Margin) x 100 = Margin Level

    What is a CFD?

    The contract for difference (CFD) is a popular form of derivative trading. CFD trading enables you to speculate on the rising or falling prices of fast-moving global financial markets (or instruments) such as shares, indices, commodities, currencies and treasuries.

    Do you offer API? Can I trade with you through FIX API?

    Yes, we do offer API solution. However, Trading through FIX API is available for institutional clients. Previous experience trading via FIX is a requirement, and there will be certain volume thresholds that must be met to trade via this method. If you haven’t used FIX before, it would be best to stick to our MetaTrader 4 platform.

    What is your Execution type on MT4? Can I change it?

    We execute via Market Execution. Market execution means taking whatever price is offered without any requotes (requotes are when it asks you to re-confirm the price as it has changed).

    Can you tell me about your liquidity? Who do you use?

    We utilise top tier relationships and strive to offer the best available bid and ask price for our clients. Furthermore, we are 50% owned by an institutional FX Broker which gives us a great advantage in offering superior pricing to our customers.

    What are ECN and a dealing desk? What's the difference?

    Dealing desk means the broker automates/executes all trades electronically. Brokers with a dealing desk will have a team of traders/dealers that can accept or reject orders if they please. Fusion does not operate a dealing desk.  


    While ECN broker bridge linking smaller market participants to tier-1 liquidity providers through a Forex ECN broker. Essentially it means that your trade is being passed through to liquidity providers.

    Are my funds guaranteed when I deposit with you?

    Funds that are deposited into our segregated trust account are by law required to be held in a separate segregated account, away from our company funds. While funds are technically not guaranteed under Australian Law, the regulator has put in place rules that govern how we are to handle client money which we are compliant with. For example, we are not entitled to use client money for hedging trades, nor items such as business expenses. All money deposited by clients must be held in a separate trust account to our company funds.

    Can I receive coaching on how to trade?

    Fusion markets can execute your trades but not provide advice on when what and how to trade. Trading can be a very personal experience, and we believe that you should find the best system and coach to suit your needs.

    Something went wrong with my trade. I want my trade investigated.

    We would love to help and investigate this for you, but please email help@fusionmarkets.com with the following information, and we'll get right on to it:


    • Account Number 
    • Ticket No. of the affected trades 
    • Screenshot or evidence of the trade on your MT4 platform
    • Description of the issue you faced vs your expectations


    Please give us up to 24 hours so we can go about a detailed investigation and report to you the results.

    Do you offer Binary Options?

    Binary options are not included in our existing products. Binary options are not something Fusion Markets will offer to customers, and we advise clients to take extreme caution with these products if you are considering investing in them.

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