FAQs – Fusion Markets

About Fusion Markets

Why should I open an account with Fusion?

In as few words as possible, our mission is to have the lowest trading costs in the industry. We also have no minimum deposit, fee-free funding options, rockstar support and world-class technology to help you succeed in the markets. Don't take our word for it, see what everyone else thinks.  

Where can I find your spreads and range of products?

You can find our spread averages, commission rates, the full list of trading products and more on our Trading Conditions page. 

When did you start your operations and who founded Fusion Markets?

Fusion was founded in November 2017 and launched trading for clients in June 2019. It is 100% owned and operated by veterans from the Australian forex industry. Please click here for more information.

Where are you based?

We currently have our head office in Melbourne, Australia. More offices around the world will be opening soon as we continue to expand.

Can I visit your office?

Yes, definitely! You are very welcome to visit our Melbourne office located at 17 Gwynne St, Cremorne, Australia. 

Is Fusion Markets licensed or regulated?

Yes. Fusion Markets is regulated in both Australia and Vanuatu. In Australia, we are a Trading Name of Gleneagle Asset Management (GAML), which is regulated by the Australian Securities and Investments Commission (ASIC) #226199. In Vanuatu, Gleneagle Securities Pty Limited is trading as Fusion Markets EN. It is a registered Vanuatu company (Company Number 40256) and is regulated by the Vanuatu Financial Services Commission (VFSC).

Who is Gleneagle Asset Management?

Gleneagle Asset Management is a subsidiary of Gleneagle Securities. Founded in 2010, Gleneagle is an institutional provider in the financial markets offering services such as asset management, corporate advisory and more. By working with Gleneagle, we’re able to utilise their strong relationships with liquidity providers to lower costs for all our traders.

How many products do you offer?

Fusion Markets offers over 170 different financial products including CFDs on currencies, US shares, indices, futures, commodities and more. Click here to see the full list of our products.

Can I become a partner of yours?

We have several partnership programs that you choose, depending on which one suits you well. We have Introducing brokers, Affiliate program and Refer a friend.

Refer a friend - Ideal for traders who wish to refer friends or other interested traders.

IB Partner - designed for those who want an ongoing commission for clients that they refer to Fusion.

Affiliate program - Ideal for affiliate networks, email marketers, media buyers, website publishers and social media influencers

To know more about this, click here

Account Opening Questions

How can I open an account with Fusion Markets?

Opening an account with us is easy. Just enter your details on this link, upload one government photo ID (e.g. passport, drivers licence) and a recent proof of address (utility bill or bank statement) that matches your application, and you should be all set to be approved by our accounts team.

How do I create a demo account on Fusion Client Hub?

If you haven’t created an account with Fusion yet. Go to the Fusion Client Hub by clicking this link Enter your details, choose your account type and then upload your ID documents and create a demo account. Please see the short video for your reference: 

Do you accept applications from a Company, Corporate, Trust, etc?

Yes, we do. If you are applying with our VFSC entity please sign up here. If you choose to trade with our ASIC entity, sign up here. Please ensure you have the complete requirements, as shown below.

  • Documents that you need to provide to open a company/corporate account.
  1. Certificate of Incorporation. 
  2. Article of Association. 
  3. Proof of address from the company registered address and the List of members/directors/shareholders. 
  4. All members/directors/shareholders need to provide proof of ID and proof of address documents also. 
  5. LEI number if needed 
  • To sign up as a Company’s trustee:
  1. Certificate of Incorporation 
  2. Article of Association 
  3. The List of members/directors/shareholders 
  4. Trust Deed 
  5. Finally, all members/directors/shareholders need to provide proof of ID and proof of address documents also. 
  • Documents that you need provide to open an account with your superannuation funds.
  1. Full Copy of Trust deed. 
  2. ID and Address documents for Trustees and Beneficiaries and if the company is the trustee. 
  3. ASIC extract and certificate of incorporation is required.
What are the requirements for the MAM/PAM account application?

For you to apply for a MAM/PAM account, you must have the below requirements. The trader can only earn a performance fee/ management fee. There is no IB’s or commission payouts allowed.

  • $5000 minimum non-negotiable minimum deposit per slave account 
  • Three funded slave accounts 
  • At least three months of a track record to show the system is profitable. This can be from another broker. 
  • The manager needs to trade with us for at least one month, with similar performance to the track record shown
  • A trader needs to be licensed in this type of activity regulated in his/her country.
Which countries do you not accept?

Fusion Markets is open to most clients. However, currently, we do not take clients from Iran, Japan, New Zealand, Ontario, North Korea or the United States or its territories.

Withdrawal and Deposit Process

How much is your minimum deposit?

True to our mission of putting you first, there is no minimum amount to deposit. We believe that you should start with what you feel most comfortable. However, on average, most clients fund with $1500 and above.

How much is the maximum deposit?

You can fund as much as you like, but when using a Visa or Mastercard, we recommend a maximum of AUD 25,000 or equivalent at a time to reduce rejections from Visa or Mastercard.

Is there a charge to fund my account?

We do not charge fees on funding your account if you fund with Visa or Mastercard.

If funding with a bank wire, transfers from Australia to our Australian account also incur no fees. 

If you are transferring from an international bank account to our Australian trust account, the fees will likely be USD $20-$30. Please note that at certain banks, they may use what is called an “intermediary bank” (which Fusion has no control over) which charge their own fees for forwarding the funds to us. We apologise, but Fusion is not responsible for these fees should they be charged.

What are your modes of payment/deposit?

We strive to provide our clients with the best service we can by offering different kinds of payment methods. We offer the ability to fund fee-free via Visa, MasterCard (credit & debit), PayPal, Skrill, Neteller, Fasapay, Jeton Wallet, Perfect Money, Online Naira, Doku, Cryptos or bank wire. If you are from the Philippines, Thailand, Malaysia, Indonesia, and Vietnam, you can also use our local bank transfer method too. 

Can I fund with PayPal?

Absolutely! We offer PayPal for clients fee-free. You can use PayPal Wallet or their Credit or Debit Card option. 

Why can't I see PayPal funding in my Hub?

Unfortunately, PayPal is unavailable due to compliance reasons if you live in the following countries:

Algeria, Anguilla, Antigua and Barbuda, Aruba, Argentina, Bahamas, Barbados, Belize, Belgium, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, China, Colombia, Costa Rica, Democratic Republic of Congo, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Grenada, Guyana, Haiti, Honduras, India, Jamaica, Japan, Monserrat, Morocco, Netherlands Antilles, Nicaragua, NigerNigeria, Panama, Paraguay, Peru, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, South Georgia and the South Sandwich Islands, Suriname, Trinidad and Tobago, Saudi Arabia, Tunisia, Turkey, Turks and Caicos Islands, USA, Venezuela, Virgin Islands (British), Virgin Islands (USA).

What is a BSB?

A BSB (Bank-State-Branch) is a six-digit number that identifies banks and branches across Australia. It does not apply to international accounts. You will need to provide information such as IBAN, Swift Code and more. You can find out what information you need within our Fusion Client Hub.

How long will it take for my deposit be posted on my account?

If you fund using Visa or Mastercard, your deposit should be credited to your account instantly if the deposit made within but If using a bank wire internationally to Australia, the average is 2-3 business days. However, depending on which country you’re depositing from, the process can typically take up to 5 business days.

How do I transfer funds between two trading accounts?

To transfer between trading accounts, simply login to your Fusion Hub and on the left-hand side menu, select ‘payments’ then ‘transfers’ and follow the prompts. Please see this short video on how to do so

How do I withdraw funds? Are there any restrictions?

To withdraw your funds, log in to the fusion hub and go to the “Payment” tab located on the left-hand side, then choose the method you would like to use. Please see this short video for how to do so. 

 

There are no restrictions on withdrawals. You can withdraw anytime you wish. Depending on the method that you used to fund your account, funds will be returned or ‘matched’ to this method first.

 

For example, if you funded $1000 via Visa, just like any purchase, we will need to refund the $1000 back to your card. If you funded with bank wire, we would need to send funds back to your bank account. Or if ever you funded via card and wants to withdraw to your bank, we will return the deposited amount first to your card and whatever excess will be transferred to your bank.

What are your withdrawal methods?

Withdrawal is available via Bank Wire, Credit or Debit Card, Skrill and Neteller. Keep in mind that if you use a Debit or Credit Card, the original deposit you made upon withdrawing must be "refunded" back to the card. Please contact us for more information.

How long does it take to withdraw from my account?

All withdrawals received by 11 am AEDT are processed on the same day. If we receive your request after 11 am AEDT, we will process it the next business day. You should receive your funds within 1-5 business days for credit and debit cards depending on the card provider and 2-5 business days for bank wires.

How do I withdraw if I lost my credit card or it expired?

We will need to confirm that your card was lost so we will need confirmation from your bank (for example, a letter confirming this). We will also need a bank statement dated within the last three months displaying your name, address and account number for the account that you wish to nominate for your withdrawal. Once you have all the document, please send it to us at [email protected] 

Can I withdraw while I have trading positions open on my account?

When withdrawing funds from your live account, you will need to take extreme care so as not to withdraw too much that you trigger a margin call or automatic stop out on your account. Please note that managing your risk and margin levels are your responsibility, and we are unable to restore any closed positions if you do so.

Can I deposit or withdraw from/to a third party?

We can only accept deposits or withdraw funds from an account that matches the account holder’s name.

Can I use Interac to fund my account?

Yes, we allow funding via Interac. The funds take between 1-4 hours to clear in your trading account and is free of charge. 

Can I deposit using a money remittance service?

Yes, You may deposit through a money remitter service such as TransferWise as long as you ensure the login reference is correct. We will also need the full transfer receipt in order to apply the funds.

Do you accept broker to broker funds transfer?

Yes, we can accept broker to broker funds transfer. If you'd like a copy of the form to send to your broker, please contact us. 

How much does it cost to withdraw?

Fusion itself does not charge for bank fees, but your bank may use an intermediary bank where fees are between $15-$25. That's why we have a minimum withdrawal amount of $30 via bank wire (it's free for Australian residents). Credit and Debit Cards are free via the matched refund process. Skrill and Neteller withdrawals are also free. Please contact us for fees of other methods. 

What currencies can I deposit with/have my trading account denominated?

We offer most major currencies such as AUD, EUR, GBP, JPY, SGD, and USD for you to deposit with and trade with.

Trading Questions

How much are your commissions?

We have Australia’s lowest advertised forex commissions, starting with USD 2.25 per 1 standard lot or equivalent ($4.50 per round turn). For a mini-lot, the commission will be 0.45c and so on. 

Why is the USD and AUD commission rate both $4.50?

Our commission rate is based on $4.50 USD equivalent per 1 standard lot (round turn). This is with the exception of AUD commissions which are also $4.50. Our headquarters are in Melbourne, Australia. When we launched in June 2019, we wanted to offer Australia's lowest commission rate at the time and have stuck with it ever since despite the exchange rate being very different. 

What is the maximum leverage on products?

The maximum leverage available to you as a client depends on various factors, including where you live, which entity you are trading with and in the case of Australia, whether you are classified as a "Retail" or "Professional" client.

For Fusion Pro Accounts and Fusion VFSC clients, the maximum leverage available are as follows: Forex & Metals: 500:1, Index CFDs: 100:1 and Cryptocurrencies: 2:1

What is the minimum trade size?

The minimum trade size will depend on the product that you’re trying to trade. For currency pairs, metals and other commodities, the minimum is 0.01 (often 10c per pip). For indices and everything else, the minimum trade size is 0.1 (often $0.10 per big point).

Please be aware that different products have different notional values. We advise you to place trades on a demo account to familiarise yourself with these different trade sizes.

What is the maximum lot size I can trade with you?

The maximum lot size that you can trade is 100 lots. However, we recommend you get the best execution on up to 50 lots because exceeding that can result in unnecessary slippage. If you are a high-volume trader, we can set up customised liquidity feeds so that you can trade bigger volumes. Please contact us for more information.

What is the maximum leverage for my account balance?

The below is a general guide we follow on the maximum leverage available based on account equity. All figures are USD or Equivalent and are only applicable for Fusion Markets VFSC or Fusion Markets Pro accounts only.

$0-$50,000 = Up to a Maximum 500:1 leverage

$50,001-$100,000  = Up to a Maximum 200:1 leverage 

$100,001-$250,000 = Up to a Maximum 100:1

$250,001-$500,000 = Up to a Maximum 50:1

Note these figures are indicative only. Special exceptions can be made depending on your trading style. For example, if you took large positions (Aggregate holding of NOP $50m+) on non-major pairs or have historically held trades over weekends or traded products with risk of gapping e.g. Gold, WTI etc then the above would need to be changed. 

I am a "Retail" client under ASIC, what is the maximum leverage I can have?

If you are a Fusion "Retail" client with ASIC, the maximum leverage available are as follows: 

Major Forex 1:30

Minor Forex 1:20

Major Indices 1:20

Gold 1:20

Commodities (excluding Gold) 1:10

Shares 1:5

CFDs on Crypto 1:2

How many orders can I have open at once?

You can have as many as 200 orders open at any time. This number also includes any pending orders you have at any time. This is limited to 200 to ensure that our servers are performing at their highest level.

What is a Stop Loss and Take Profit?

A Take profit (TP) is an order that you tell or send to your broker, informing them to close your position or trade when the price reaches a specified price level in profit. Stop-loss is a trade order to sell a currency when the price reaches or falls below the specified price. This is used to limit loss, usually when the trader cannot actively monitor the price.

What does “volume” on MT4 Mean?

Volume on MT4 is the size of the trade you wish to place. For example, when trading currencies most orders of 1.0 will equate to roughly $10 per pip whereas 1.0 on indices it can mean $1 per point.

What are swaps? How do you calculate them?

A swap rate in currencies is simply an overnight finance cost that is either received or paid on positions held overnight. They are calculated by our prime broker and liquidity providers and based on current market conditions and risk analysis. It is worth noting that Fusion Markets does not have any control over these rates but strives to only work with providers with the most competitive rates.

Do you offer ‘’Swap-Free’’ or Islamic Accounts?

Unfortunately, we do not offer Islamic accounts or "Swap-Free" accounts for now. We are constantly looking to provide value to our clients so if we launch this; we will be sure to let our clients know.

What is the difference between the Classic and The ZERO Account?

The difference between The ZERO And Classic is the cost of the account. One is where spreads start from 0.0 pips (ZERO spread) + USD 4.50 commission (The ZERO). The other is The Classic Account where the commission is included in the spread. ZERO total cost to trade is roughly around 0.5 pips, whereas the classic is about 0.9 with all costs included.

How is your spread being calculated on the ZERO account?

Our spreads vary depending on the current market price of each currency pair. Please click this link to see the average spread for each currency, indices and more.

How is your spread being calculated on a Classic account?

Our average spreads on a classic account for, e.g. on this currency: EURUSD the Average spread is 0.92(commissions included). 

Note: The average spreads on our products list are for ZERO account. To get the Average spreads for your classic account to add the spread rate listed on our product list then add it to .8 

E.g. EURUSD Spreads for ZERO is 0.12 +.8= 0.92

Why did I get charged triple the amount of swaps?

Triple swaps occur because the Spot FX market is a T+2 settlement, which means technically any trades still open past Thursday (5 pm Wednesday in GMT+2) will be held on Saturday and Sunday from a settlement perspective and therefore the cost or benefit of holding those is taken into account on the Wednesday close/Thursday open 

 

In the case of CFDs on Indices, triple swaps occur at Friday 5pm (MT4 server time 00:00) GMT+2 and is for Saturday and Sunday's trading. 

 It is important to also point out that this works both ways. You will receive triple the swap if you were short EURUSD today.

Swap rates can change very quickly depending on market conditions so be sure to check these before you enter your trade (under "Specifications" on the platform) and be mindful of the swap costs on the Wednesday market close (Thursday morning Asia time) and in the case of Indices, Friday close (Saturday morning Asia time). 

I chose The Classic Account. Can I change to The ZERO later?

Yes, you may change from a Classic to a ZERO account. Just send us a request at [email protected], and we will change it for you.

Why do you call your account “The ZERO”?

The account is called “The ZERO” because the spreads have no mark-up and start from zero pips. It is designed to be a premium account except without the extra requirements of a minimum deposit or minimum trading volume

Can I trade Crypto?

You can trade a range of Cryptocurrencies such as Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Stellar, EOS, Polkadot, Chainlink and more. We're always trying to add new products, so please check your trading platform for the latest products. 

Do you allow hedging on the platform?

Yes, Fusion markets allow hedging. In the context of MT4 trading, “hedging” refers to where you can buy and sell the same product at the same time. e.g. short USDJPY long USDJPY at the same time.

Do you offer copy trading?

Yes, we do! Visit this link to learn more about our copy trading platform, Fusion+. 

MT4/MT5 Questions

How do I install MT4 for Windows?

Please see the below videos to guide you on how to install the platform on your Windows device.
MT4 for Windows
MT5 for Windows 

How do I install MT4/MT5 on Mobile?

Please see a short video to guide you on how to install for mobile application.

MetaTrader 4
Android
iOS  

MetaTrader 5
iOS   

How do I open an MT5 account?

When opening a demo or live account within the Fusion Client Hub, you will be asked a question under "Platform" and you can choose either MT5 or MT4, depending on your preference. 

How do I reset my MT4/MT5 password?

Please follow the steps below on how to reset your trading account password:

Via MT4

  • Click on ‘Tools’ in the main toolbar, then select ‘Options’
  • On the new panel select the ‘Server’ tab
  • Make sure the login and master password are filled in and press the change button
  • You will be prompted to enter your current password and new password twice
  • You can also choose to change either the Master or Investor password (read-only)
  • Click the ‘Ok’ button 

Please see a short video for your reference:  

MT4 

MT5 

Via Fusion hub

  • Log in by clicking this link 
  • Go to ‘Account’ choose either Demo or Live 
  • Click the ‘Pen’ icon then you will see the ‘Change account password.’ 
  • Then click ‘Submit changes”. You’re all set up. 

Please see a short video for your reference

How do I install an Expert Advisor?

If you’d like to take advantage of an Expert Advisor for automated or algorithmic trading, follow these steps:

  •  Open Fusion Markets’ MT4 platform 
  • Select ‘File’ from the main menu 
  • Click on ‘Open Data Folder’ to bring up a new folder panel 
  • Select the ‘MQL4’ folder, followed by the ‘Experts’ file 
  • Once you have downloaded your EA, drag and drop the EA file(s) into this folder 
  • Restart MetaTrader 4 and reopen it. 

For MetaTrader 5

• Open Fusion Markets’ MT5 platform 

• Select ‘File’ from the main menu 

• Click on ‘Open Data Folder’ to bring up a new folder panel 

• Select the ‘MQL5’ folder, followed by the ‘Experts’ file 

• Once you have downloaded your EA, drag and drop the EA file(s) into this folder 

• Restart MetaTrader 5 and reopen it. 




Can I delete an MT4/MT5 account?

Unfortunately, we don’t delete accounts. Please be advised that if your account has been inactive for more than 90 days and has no funds in it, we will automatically archive your account to ensure our trading servers are at maximum performance.

Another option not to see in the hub is to use the hide option. To hide your account, please login to your hub, go to accounts and click on the eye like icon to hide your accounts.

 

How do I change my leverage?
  • Log in by clicking this link  
  • Go to ‘Account’ choose either Demo or Live 
  • Click the ‘Pen’ icon then you will see the ‘Change leverage' section. 
  • Choose the desired leverage, then click ‘Submit changes”. You’re all set up. 
How do I deposit or deduct funds from my demo account balance?

You may modify the balance of your account on your Fusion Hub.

• Login to the Fusion Hub 

• Go to Accounts > Demo 

• Deposit/ Withdraw and enter the amount you wish to add/deduct 

• Click edit funds once done

How do I make changes on my profile/personal details or application?

Log in to your account in Fusion Hub. Edit your details then click “Save”. If your account has already been verified and approved, you won’t be able to change it yourself. To change it, you must verify your security question and provide the details that you want us to change, along with supporting documentation.

How do I create a demo account within the Fusion Client Hub?

If you haven’t created an account with Fusion yet? Please follow the steps below: 

Go to the Fusion Client Hub by clicking this link  

Enter your details, choose your account type and then upload your ID documents.

Can I use MT4/MT5 on my MAC?

Yes, you can use MT4 / MT5 on your Mac

Please see the links below for additional reference for download. 

MT4
MT5  

How long does the demo account last for?

Any new Fusion demo will expire after 30 days from the date of creation. If you want to set your demo account to unlimited, we can set that for you once the account is funded. You may fund as low as $10.

There is no obligation to trade at all.

It just allows you to worry less about expiring demo accounts and focus on being successful in the markets. Please contact support if the account is funded, as the process is internal. 

Why do I get the message “invalid account”?

The most common reason for this was an incorrect login or password. If you have forgotten your password, please check your original welcome email to Fusion Markets or create a unique password on your fusion account. Please ensure you’re selecting the ‘live’ server or ‘demo’ if logging in on a demo account.

 

Are you trading on a demo account? 

Please also be aware that demo accounts expire after 30 days unless you have contacted support for an unlimited length account (live account holders only).

You may also reset your password on the Hub or the platform

Please see a short video for your reference. 

Where do I find my login details for the demo/live account?

You can find your demo or live account login information in the email that we have sent you after you’ve created it. Once you log in to your new demo account, you can then find the information has been copied into “Mailbox” Tab on your terminal tools inside the “New account registration” email. Please see below screenshot for your reference.

What does “Account is disabled” mean?

If you see an ‘account disabled’ message, please contact [email protected] 

How do I log in to the Fusion MetaTrader 4/5 platform/terminal?

Once the MT4/MT5 platform is installed, click on ‘File’ located on the upper left-hand corner then choose ‘log in to trade account’, enter your login details and password. Make sure to choose the correct server (Fusion Markets-Demo or Fusion Markets-Live), and you will be ready to trade.

Please see a short video for your r eference 

I have a problem logging into the WebTrader MT4 platform.

First, we would like to know if you are receiving an error message (you should see a message down the bottom right-hand corner, e.g. “No connection” or “Invalid account”.

 

If you don’t see any error message, please follow the below troubleshooting exercises:

  • Make sure that you are entering the correct login and password. While it may seem obvious, if you are copying and pasting it directly from your email, please ensure you have not left a space or gap at the end. Please also ensure you’re selecting the ‘live’ or demo server correctly.
  • We suggest that you clear cache and cookies to allow your browser to function more efficiently this may solve problems with web sites or browser. 
  • If possible, please try a different browser. E.g. Firefox, Edge, Chrome.

If you’re still having trouble, please contact us for further assistance.

 

To help you as quickly as possible, please send us which Browser you’re using, whether it is a demo or live account, any screenshots or videos and any additional information that you think would be helpful.

Why are the new order button and other tools greyed out?

The most common cause why the “new order” button and other tools are greyed out is because you may have logged in using your read-only/”investor” password. This password does not allow you to place trades or do anything but monitor the account. It is usually given to a third party (investors) to access your account in read-only mode, which means trading is not allowed. 

 

Please ensure you’ve logged in using the trading password or what we call the “master password” found on your welcome email. If you’re still having problems, please send a screenshot of the error, and we can investigate the issue further. 

What does the error “Waiting for update” mean?

When launching the terminal for the first time, you may see the ‘Waiting for update’ notification across your platforms’ charts. This means that the trading terminal is waiting for quotes to be transmitted. For the terminal to start receiving quotes, you need to hold down and drag and drop a product from the instrument list onto a chart.

 

You should also make sure that you are connected to the platform and have entered the correct login detail, password and server. Please contact us if the issue persists.

What does “Trade Context is busy” mean?

This issue generally occurs if the platform has received an order already and has not been executed yet or the trading server hasn’t received it due to connection issues with your internet. Try closing the platform and re-opening it again or contacting us via [email protected] if the problem persists.

What is the time zone shown in the MT4/MT5 Terminal

The Fusion Markets platform currently operates using ‘New York Close’ charts, which is GMT+3.

How do I get a statement of my trading?

To get a statement of your trading history, log in to the MT4 / MT5, and down the bottom of your terminal click on the tab labelled ‘History’. Within this tab, right-click in the middle and select the desired historical period, e.g. “1 January 2020– 30 January 2021”. You can then download your history by choosing ‘Save a detailed report’ first and download. 

MT5 - Please see a short video for your reference MT4 - Please see a short video for your reference 

How do I see all your trading products in my MT4 Market Watch?

To view all of Fusion’s products, please right click on a product within the ‘market watch’ window and select ‘show all’. This will then allow all products to be shown within your terminal.

What if I have lost internet connection, or the system goes down?

Fusion Markets invests large amounts into our trading infrastructure and its stability. However, as with any technology, there is always the possibility of system errors or failures with these connections. We recommend that all traders have a back-up plan with their trading, such as installing the mobile or tablet app or installing the platform on another computer with a separate internet connection.  

 

If the trading platform loses connection as a result of Fusion Markets or its technology providers suffering an outage (and you wish to trade), please contact us immediately. We will request some information from you such and will do our best to honour the prices at the time when the system connection is restored.

What does OHLC stand for/mean?

OHLC stands for Open–High-Low-Close. This type of chart is used to display trading products over time. Each vertical line on the chart shows the price range (the highest and lowest prices) over one unit of time. 

 

Please see below where you can find OHLC on MT4:

Why can’t I see the toolbar?

If these options are not visible, click on ‘View’, then ‘Toolbars’ and make sure the ‘Line Studies’ option is ticked.

How do I use a trailing stop?

To place a Trailing Stop on open trade, right-click on the trade, select Trailing Stop, then select a distance or choose a custom amount. For reference, one pip is equal to 10 points. 

 

Please note. However, that trailing stops do not sit on our trading servers. This means that (like an expert advisor listed above) your platform will need to be open and constantly connected to the internet for them to be triggered.

What is a margin call?

A margin call refers to when a trader no longer has any usable/free margin. In other words, the account needs more funding or for positions to be reduced or closed. If your margin level reaches 90%, you will officially be in a margin call, and at 20% of free margin, the MT4 platform will attempt to automatically stop out your position/s to try to avoid any negative balances.  

 

Please be aware that the trader bears all responsibility for margin calls and managing the funds in your account. While we will attempt to contact you to deposit more funds, we can’t guarantee we will be able to.

What is your MT4/MT5 Margin call and stop out level?

For margin calls- we will attempt to send you an email requesting more funds for your position if your margin level reaches 90%. Please be aware that all responsibility for margin calls and managing the funds in your account are borne by the trader. While we will attempt to contact you to deposit more funds, we can’t guarantee it. If you don’t add any more funds, the platform will automatically cut your positions at 20% of free margin for VFSC Clients. For ASIC Clients, the Margin stop out level for retail accounts has moved to 50% from 20%. 

What is the safest way to keep out of margin call?

Always take extreme care to have enough equity and margin in your live account and maintain a healthy surplus of funds. Markets can move very quickly, and as a trader, you should prepare for any extreme market movements that may occur on any open positions.

What is the difference between buy stops, buy limits, sell stops and sell limits?

"Buy Stop” - is a pending buy order whereby the entry price is currently above the market price at the time. For example, let’s assume the EUR/USD current price is 1.1000. Moreover, you want to buy EUR/USD if the price goes higher and reaches 1.1015. Therefore, 

you have to set a buy stop order at 1.1015. 

Now if you place a buy pending order below the market price, that order is known as a “Buy Limit”. 

 

For example, EUR/USD current price is 1.1000. Moreover, you want to buy EUR/USD if the price goes lower and reaches 1.0980. Therefore, you have to set a buy limit order at 1.0980. 

 

The Difference between Sell Stop and Sell Limit? 

Sell Limit is a sell pending order that you place above the market price. For example, the EUR/USD current price is 1.1000. Moreover, you want to sell EUR/USD if the price goes higher and reaches 1.1015. Therefore, you have to set a sell limit order with an entry at 1.1015.

 

 If you place a sell pending order below the market price, that order is known as “Sell Stop”

For example, EUR/USD’s current price is 1.1000. Moreover, you want to sell EUR/USD if the price goes lower and reaches 1.0980. Therefore, you have to set a sell stop order at 1.0980

How do I place a trade on MT5?

Please see this short video on placing your first trade. 

How do I create a profile on MT4/MT5?

Once the MT4 / MT5 platform is installed, click on ‘File’ located on the upper left-hand corner then choose ‘Profile ’, then ‘Save as” enter a new profile name, Click OK, then go to Profile again and select the profile you created

Please see this short video to guide y ou on how to create a profile. 

How do I switch accounts on MT5?

• Click on ‘File ’ in the main toolbar, then select ‘Login to Trade Account

• On the new panel select the ‘Server’ tab

• Make sure the login and master password are filled in and press the change button

• You will be prompted to enter your current password and new password twice

• You can also choose to change either the Master or Investor password (read-only)

• Click the ‘Ok’ button 

Please see this short video to guide yo u on how to change 

How do I find swap rates on MT5?

Within the Market Watch, Right Click and Select Specification

Please see this short video on how to view Swaps

How do I change OHLC Bars to Candle Bars?

On your standard toolbar up the top of your MT4/MT5 Terminal, Click the Candle like icon to change the OHLC bars to Candlesticks. 

Please see this short video to guide y ou on how to change 

How do I enable one-click trading?

On your MT4 platform, Go to “Tools” located on the upper right-hand side of your screen and click “Options.” From there, choose “Trade” and tick the “One-Click Trading” box if you want to enable it.

What is the exposure tab on MT4/MT5?

On your MT4 / MT5 platform, Go to “Tools” located on the upper right-hand side of your screen and click “Options.” From there, choose “Trade” and tick the “One-Click Trading” box if you want to enable it.

Please see a short video for your reference

What’s the difference between templates and profiles?

An MT4 profile differs from an MT4 template in that a profile is an entire layout including every single chart you have open, while a template is what is on the one specific chart. To further know more about it please refer to this link 

What does "No Connection" mean on MT4/MT5?

For MT4 : If you're seeing a "no connection" error message at the bottom right corner of your MT4 screen, it means that you're not connected properly to the MT4 server. Please check your internet connection. You may also go to File > Open An Account > and scan the servers. If the same issue persists, please contact us at [email protected]

For MT5 : If you're seeing a "no connection" error message at the bottom right corner of your MT5 screen, it means that you're not connected properly to the MT5 server. Please check your internet connection. Try to re-login your MT5 to refresh. If the same issue persists, please contact us at [email protected]

How do I modify or delete my stop loss or take profit?

To modify a stop loss or take profit, please follow these steps:

Click on the Trade tab at the bottom left are of the MT4 / MT5 platform. There, you will find all of your trades, including their entry prices, position sizes, stop losses, and profit targets.

Right-click on the trade that you want to modify and select the “Modify or Delete Order” option.

Next, fill in the Stop Loss and Take Profit fields with your desired levels. When you’re done, hit the Modify button.

A dialogue box should appear to confirm that your trade adjustments have been executed.

For a short video on how to do this, click below. 

MT4  

MT5 

How do I do a “close by” trade or “partial close” trade?

Partial close is used to close a portion of your trade to secure some level of profit no matter what could happen later. To do this, double click your order to modify the “Volume” to your desire lot size then close the trade and click ok. Please see this short video on how to do so. 

What VPS do you recommend?

Fusion clients can sign up for either a Sponsored MT4 or MT5 VPS or with a discounted MT4 Forex VPS Hosting Service from recommended third party providers. Click here to visit our VPS page and find out more. 

General Information

Can I have someone manage my money?

Through our partners, Fusion allows managed accounts. However, for various reasons, we cannot recommend any particular company or trader and advise you to do your research.

How does your Refer-a-Friend program work?

Within the Fusion Client Hub, obtain your unique link and send it to your friends for them to use in signing up. If conditions are met, we will deposit USD $50 each into you and your friend's trading account (Terms and Conditions apply).

How does your Introducing Broker program work?

You need to have five or more existing clients to be qualified. To check for more information and to sign up, click here. Once the application is submitted, our CEO will contact you to discuss more details.

Do you offer negative balance protection?

If you are a "Retail" client with 1:30 leverage with our ASIC entity, then yes. However, If you are a Fusion Pro or Fusion VFSC Client: No, we do not. The reason why is that, unfortunately, there is no such thing as negative balance protection in the underlying interbank forex market. Fusion (and you as our client) are exposed to the risk that the positions can’t be closed fast enough, and at the desired price. Losses can occur for both Fusion and you as the client; therefore, we can’t guarantee that they never happen. We can however advise how to reduce their chances of occurring to you. We never want our clients facing a negative balance; please take great caution using leverage on products that are exposed to risks of negative balances, particularly indices, metals and illiquid currency pairs.

Do you allow scalping?

Yes, you can enter trades and exit them as quickly as you would like with no restrictions on-hold time or where you set your stop loss or take profit.

How do I change the timeframe on MT5?

Go to “Charts”, Select Timeframe 

Please see this short video to guide you on how to change 

What is Balance, equity, margin, free margin and margin level mean?

Balance - the value of your account before considering any current open positions. 

Equity - This would be the current value of your account if all current positions were closed.

Margin - The amount of money you need to have, and maintain, in your account to cover any open positions. 

Free Margin - The difference between your Equity and the Margin amount above.

Margin Level - This is the ratio of Equity to Margin, calculated by the following formula:  

(Equity / Margin) x 100 = Margin Level

What is a CFD?

The contract for difference (CFD) is a popular form of derivative trading. CFD trading enables you to speculate on the rising or falling prices of fast-moving global financial markets (or instruments) such as shares, indices, commodities, currencies and treasuries.

Do you offer API? Can I trade with you through FIX API?

Yes, we do offer API solution. However, Trading through FIX API is available for institutional clients. Previous experience trading via FIX is a requirement, and there will be certain volume thresholds that must be met to trade via this method. If you haven’t used FIX before, it would be best to stick to our MetaTrader 4 platform.

What is your Execution type on MT4? Can I change it?

We execute via Market Execution. Market execution means taking whatever price is offered without any requotes (requotes are when it asks you to re-confirm the price as it has changed).

Can you tell me about your liquidity? Who do you use?

We utilise top tier relationships and strive to offer the best available bid and ask price for our clients. Furthermore, we are 50% owned by an institutional FX Broker which gives us a great advantage in offering superior pricing to our customers.

What is a dealing desk?

Dealing desk means the broker automates/executes all trades electronically. Brokers with a dealing desk will have a team of traders/dealers that can accept or reject orders if they please. Fusion does not operate a dealing desk.  

Are my funds guaranteed when I deposit with you?

Funds that are deposited into our segregated trust account are by law required to be held in a separate segregated account, away from our company funds. While funds are technically not guaranteed under Australian Law, the regulator has put in place rules that govern how we are to handle client money which we are compliant with. For example, we are not entitled to use client money for hedging trades, nor items such as business expenses. All money deposited by clients must be held in a separate trust account to our company funds.

Can I receive coaching on how to trade?

Fusion markets can execute your trades but not provide advice on when what and how to trade. Trading can be a very personal experience, and we believe that you should find the best system and coach to suit your needs.

Something went wrong with my trade. I want my trade investigated.

We would love to help and investigate this for you, but please email [email protected] with the following information, and we'll get right on to it:

  • Account Number 
  • Ticket No. of the affected trades 
  • Screenshot or evidence of the trade on your MT4 platform
  • Description of the issue you faced vs your expectations

 

Please give us up to 24 hours so we can go about a detailed investigation and report to you the results.

Do you offer Binary Options?

Binary options are not included in our existing products. Binary options are not something Fusion Markets will offer to customers, and we advise clients to take extreme caution with these products if you are considering investing in them.

What are your support hours? Are you available on weekends?

Our Client Success Team are working hard for you 24 hours a day from Monday 7 am (00:00 MT4 Time) until Saturday morning at 7 am to align with when the Forex market is open. Feel free to email us at [email protected] and we will respond the first second we can. 

Do you have an economic calendar available?

Yes, within our website and in your Fusion Client Hub you can find a very handy economic calendar.

If you are on MT5, you can also use the Metaquotes version by opening your Trade Terminal, Select Calendar Tab

Please see this short video for your reference.

Fusion+ Copy Trading

How much does Fusion+ cost?

If you're doing more than 2.5 lots of FX and Metals in a 30 day period, it's free. If not, there is a $10/month fee to any follower accounts to cover our hosting costs.  

Is there any limit to how many clients I can have?

There are no limits to how many clients you can have.

Can I charge a performance fee?

Yes, you can charge a performance fee on any net equity gain up to a maximum of 30%. 

Can I earn rebates on commission paid?

In order to avoid "churning", Fusion wants to incentivise responsible trading which means rebates are not payable on Fusion+ accounts. 

I am an Australian resident, why can't I see Fusion+?

Due to ASIC regulations, we are currently unable to offer this service to our Australian clients. 

Can I copy my trades to other brokers?

No, you can only copy trades between clients of Fusion Markets. 

How do I sign up for Fusion+

Once you choose the settings of the copier, you can choose to create a special link or send the invitation via email to your follower. 

Can I use a demo account for Fusion+

As each account is hosted individually, we cannot offer a demo or trial period for Fusion+ copying.

I have copied someone's trades, can I turn off the copier whenever I like?

Yes, you can remove any copier on your account. Please note you will need to close any open or existing positions as the Master account cannot do so. 

I have started a copier on someone else's account, can I turn it off?

Yes, you can turn it off but you will need to coordinate with the follower account to ensure they can close trades on their own platform.

How will I know which trades are from the copier?

We highly recommend you only set up a new, separate account to use a copier in order to avoid previous trading history. In the "Comments" section in MT4/MT5, you will see a comment with "Fusionplus". You can also view this in your Client Hub Fusion+ menu under "Trades". 

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